Date Posted: 9/01/2010 Location: Longmont, CO

Department: Member Services

Summary

The Member Services Coordinator is responsible for supporting our Member Services department and assisting in providing exceptional service to our Members. This individual will primarily be supporting a designated team within Member Services completing key functions necessary to exceed our Member's expectations. These tasks will include research and preparation of necessary Member Services documents and administrative and clerical support functions. The Member Services Coordinator will:

1. Provide excellent communication to our Members regarding data acquisition, thorough follow-up, quick resolution of issues, and build great relationships with Members across all industries.
2. Participate in Member kick-off calls and be the key contact in acquiring Members data for membership and modeling and communicate status and issues to Member Services Director, Data Management team and Modeling team. Work closely with the Data Management team to resolve data issues and quickly acquire necessary data.
3. Manage all Member mail files, key metrics and list of lists, requesting new mail files as needed.
4. Assist with New Member set-up through application including Member FTP set-up. Apply updates and changes as necessary. Set up directory folders for management of client information.
5. 5. Work with internal systems as necessary to manage the new Member process and Member campaigns.

Education, Experience and Qualifications

• Bachelor's degree or equivalent work experience. Must be able to produce college transcripts showing minimum 3.0 GPA if applicable.
• 2+ years experience in the direct marketing industry
• 2+ years list circulation or client service experience preferred
• 4+ years experience with Microsoft software products and research capabilities on the Internet
• Excellent written and verbal communication skills
• Exceptional problem solving skills and ability to take initiative.
• Ability to work well in a team environment with little direct supervision
• Knowledge and experience using customer service management software

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Date Posted: 9/01/2010 Location: Longmont, CO

Department: Member Services

Summary

The Member Services Director will be the primary Member contact within the Wiland Direct organization. Responsibilities include meeting or exceeding revenue goals for the book of Members assigned to them and ensuring Member satisfaction and retention. The Member Services Director will maintain regular communications with their Members and understand the Members business goals and metrics. Additional responsibilities include creating Member development plans to ensure we are meeting Member needs and growing revenues from each Member. Travel to Member offices and industry events are required as necessary. The Director will:

1. Increase Revenue for all Assigned Members - Up-sell/Cross Sell to existing Members, create and maintain Member Development Plans, responsible for development and delivery of recommendations and proposals, assist Members and Brokers by providing marketing materials within assigned pool of members.
2. Develop Strong Member Relationships . Communicate regularly with Members, understand Member's business, goals and challenges, strategize with Members on solutions and opportunities.
3. Deliver World-Class Service - Maintain timely Member issue resolution, adhere to and develop quality control procedures to provide error-free work, sustain a high level of service and support of Members.

Education, Experience and Qualifications

• Bachelor's degree or equivalent work experience. Must be able to produce college transcripts showing minimum 3.0 GPA if applicable
• Minimum 4+ years experience in the direct marketing industry
• Minimum 4+ years list circulation or client service experience preferred
• Minimum 4+ years experience with Microsoft software products and research capabilities on the Internet
• Experience in Salesforce or equivalent contact management tool desired
• Excellent written and verbal communication skills
• Excellent problem solving skills and ability to take initiative.
• Strong PC skills, including proficiency with Microsoft software products and research capabilities on the Internet
• Ability to work well in a team environment with little direct supervision
• Knowledge and experience using customer service management software

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Date Posted: 9/01/2010 Location: Longmont, CO

Department: Operations

Summary

The Operations Specialist II is responsible for performing operation tasks including managing job processing, system maintenance and system/user support in an accurate and timely manner. This individual is expected to bring a wide range of skills to any issue that might hinder or enhance production through constant monitoring, balancing competing requirements, effectively coordinating, and tuning systems for optimum performance. Troubleshooting, resolving errors, processing key jobs, maintaining systems, capturing backups, and supporting users are essential tasks of this position.

Qualifications

1. Ability to work alternate shifts and weekends as necessary.
2. Exceptional organizational skills and ability to multi-task in a changing fast-paced environment.
3. Excellent quality and attention to detail required.
4. Clear and concise verbal and written communication skills and the ability to work effectively with other team members.
5. Must be able to work independently with minimal supervision.

Education & Experience

• Bachelor's degree in Computer Information Systems or equivalent work experience.
• Must be able to produce college transcripts showing minimum 3.0 GPA
• 4+ years experience in Operations/Production position, preferably multi-shift environment.
• 4+ years working experience with Unix including ksh and perl.
• 4+ years experience with PC based/Office Automation applications and Microsoft Windows environment.
• 4+ years experience troubleshooting jobs in IT operations environment
• 2+ years production experience with MySQL or other relevant relational database.
• 2+ years supervisory or lead position experience.
• 2+ years experience with ftp protocol.

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Date Posted: 9/01/2010 Location: Longmont, CO

Department: Product Management

Summary

The Director of Product Research and Competitive Analysis is responsible for researching, understanding and documenting product opportunities. Direct marketing is a vast, complex, evolving landscape with a multitude of channels, formats and applications for combining data, technology and analytics. The focus of this position is the next generation of products for existing and future clients. The Director . Product Research & Competitive Analysis will utilize past experience, market trends and strategy to analyze and summarize product opportunities. The Director of Product Research and Competitive Analysis will:

Qualifications

1. Conduct analysis of all marketing spend to identify product development opportunities including constantly expanding breadth and depth of knowledge of direct/target marketing across traditional and emerging media.
2. Use direct marketing expertise to effectively document product opportunities and create a product overview and determine market for the products.
3. Effectively translate and document product opportunities for strategic planning by defining the product market and determining the product application and/or relevant constraints.
4. Monitor use of existing product lines for opportunities for improvement in marketing approach, industry data opportunity, errors, and standardization of product extensions/enhancements to all existing products following established procedures.

Education, Experience and Qualifications:

• Bachelor's degree in Computer Information Systems, Business Administration, Marketing or related fields. Must be able to produce college transcripts showing minimum 3.0 GPA.
• 5+ years proven experience writing business documents such as objectives and/or market analysis.
• Excellent written and verbal communication skills.
• Proven, polished presentation skills.
• Ability to investigate, research and translate information, trends and data into Product Recommendation presentations.
• Must be available for some travel.
• Proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint.
• Superior organizational skills, attention to detail and ability to multi-task required.

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